COVID 19 information
Measures to stop the activity.
Following the stopping of airspace in Tunisia, we inform you that the parcel shipments are suspended until further notice.
We remain at your entire disposal for any questions relating to this exceptional situation. We will not fail to keep you informed of the continuation and possible modifications taking into account the decisions taken every day by the government.
We renew our full apologies to you.
General application clause
Our sales are subject to these terms and conditions which prevail over any other stipulation from the buyer. The mere fact of placing an order or accepting an offer from Souk Oriental implies the unrestricted and unreserved acceptance of these terms and conditions of sale. Any condition placed by the buyer will therefore be, in the absence of express acceptance, unenforceable against Souk Oriental. These terms and conditions may be modified at any time and without notice by Souk Oriental.
The products offered by Souk Oriental are presented on sites in French Language. The products offered for sale by Souk Oriental are those listed on the site www.souk-oriental.com, the day of consultation of said site by the user, and within the limits of available stocks.
The illustrations presented on the site are the reflection of the products on sale on this one, except in the limiting cases inherent to the technical characteristics of the Internet (resolution and colors of the screen of the surfer ....). Due to the specificity of the internet network, the company does not guarantee on its website the availability of all products in real time. In the event of temporary or permanent unavailability of one of the products, the company will inform customers through its website or sending an email to a valid email address provided by the customer. The company will then propose the replacement of the product ordered by an equivalent product (quality and price), or a credit.
Any order can be placed via the website. Orders are effective upon receipt of the settlement credit. During the immediate shipment of the products, the confirmation of the order by Oriental Souk can be replaced by an invoice. The Photos, graphics catalogs and descriptions are only indicative and do not engage any East Souk. However, in the event that a supplier modifies a product, the graphic representation of it does not engage the responsibility of Souk Oriental or even affect the validity of the sale. Offers are only valid while stocks last.
The prices of the products may be changed at any time by the company, with the exception of any sale of a product concluded for the price displayed on www.souk-oriental.com
The mentioned prices are in Euros (€), presented including all taxes and include the expenses related to the treatment of the orders. Delivery rates are the responsibility of the customer, unless otherwise stipulated in the order process. The different delivery options (along with their rates) are presented during the ordering process and specified during the summary of it. In the event of delivery of products outside the Tunisian territory, customs taxes and formalities are the sole responsibility of the Customer, unless otherwise indicated. The Customer then undertakes to check the possibilities of importing the ordered products with regard to the territory of the country of delivery.
Any order form signed by the Customer constitutes an irrevocable acceptance which can only be challenged in the cases exhaustively provided for in this contract to the articles of retraction. Any agreement of a quote sent by email to the customer, and returned to www.souk-oriental.com with an explicit agreement is also an irrevocable acceptance.
The payment of your order can be made by credit card (CB, Visa or Mastercard).
The payment of your order by credit card is possible whatever the amount of the order.
The debit is made approximately 24 hours after your order on the condition of having previously obtained authorization to debit your account from the competent payment centers, otherwise your order could not be taken into account.
a) Mode and delivery charges
The delivery is carried out either by the Tunisian post or by Rapid - Poste (choice of the customer)
Our company being Tunisian, you can consult here the list of the holidays of Tunisia.
b) Shipping Times
For any item available in stock, the shipping time is approximately one working day if the order is placed before 12h and about three (24h to 48h) working days after, subject to the method of payment.
Delivery time by geographical area with the Tunisian post office:
- Arab countries, 4 days open
Algeria, Bahrain, Comoros, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libyan Arab Jamahiriya, Morocco, Mauritania, Oman, Palestine, Qatar, Somalia, Sudan, Syria, Yemen, Tunisia, United Arab Emirates
- Europe, 7 to 12 working days
Albania, Germany, Andorra, Armenia, Austria, Azerbaijan, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Georgia, Hungary, Ireland, Iceland, Italy, Kazak